Sound Issues

When the TV has a sound problem, these steps may help resolve the problem.

Press / button on your remote control and select Settings > Support > Self Diagnosis > Sound Test.

If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

Problem

Possible Solutions

Picture is normal, but no sound.

  • Check the volume settings.
  • Check if 'Mute' mode is set to on.
  • Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.

The speakers are making an odd sound.

  • Make sure that the audio cable is connected to the correct audio output connector on the external device.
  • For antenna or cable connections, check the signal information.
  • A low signal level may cause sound distortions.

Sound is distorted.

  • Some electrical appliances may affect the TV. If you turn off the appliance and the interference goes away, then move it further away from TV.
  • Insert the power plug of the TV set into another power outlet.

Sound is distorted or cuts out momentarily.

  • If you use an external antenna, check the direction, position and connection of the antenna.
  • Adjust the direction of your antenna or reset or fine tune the channel.