Network Issues

When the TV has difficulties in connecting to the Internet, these steps may help resolve the problem.

Press / button on your remote control and select Settings > Support > Self Diagnosis > Network Test.

If the TV network is connected, the screen will display Connected successfully.

Problem

Possible Solutions

The TV cannot connect to apps.

  • Make sure the TV has a network connection.
  • Press / button on your remote control and select Settings > Support > Self Diagnosis > Network Test.
  • Contact your Internet service provider.

The wireless network connection failed.

  • Make sure your wireless modem/router is on and connected to the Internet.

The wireless network signal is too weak.

  • Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.