Picture Issues

When the TV has a picture problem, these steps may help resolve the problem.

Press / button on your remote control and select Settings > Support > Self Diagnosis > Picture Test.

Before you review the list of problems and solutions below, use Picture Test to determine if the problem is caused by the TV. Picture Test displays a high definition picture that you can examine for flaws or faults.

  • If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact the service company in your country/region.
  • If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
  • If the problem persists, check the signal strength or refer to the external device's user manual.

Problem

Possible Solutions

The picture is distorted.

  • The compression of video content may cause picture distortions, especially in fast moving pictures from sports programmes and action movies.

  • If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.

  • Mobile phones used close to the TV (within 1m) may cause noise on analogue and digital channels.

The picture is blurry or flickering, or cuts out momentarily.

  • Press / button on your remote control and select Settings > Picture > Picture Mode Settings > Sharpness. You can try to increase or decrease the Sharpness.

  • If you use an external antenna, check the direction, position and connection of the antenna.

  • Adjust the direction of your antenna, or reset or fine tune the channel.

The picture appears red, purple, pink and other colours.

  • Press / button on your remote control and select Settings > Picture > Picture Mode Settings > Expert Settings > White Balance. You can try to increase or decrease the White Balance.

Picture distorted or appears wavy.

  • Some electrical appliances may affect the TV. If you turn off the appliance and the interference goes away, then move it further away from TV.

  • Insert the power plug of the TV into another power outlet.