Remote Control Service

Press / button on your remote control and select Settings > Support > Remote Control Service.

Remote Control Service enables your TV to be controlled from the client server to allow service agents to diagnose the problem of your TV and deal with the problem online efficiently.

To use this function:

  1. Turn on Remote Control Service.
  2. Select Agree All and Confirm in End User License Agreement page.
  3. Select Generate PIN in Remote Control Service.
  4. You can initiate a help request to a service agent by the hotline and provide the on-screen PIN.
Note:
  • This function may not be applicable in some models/countries/regions.
  • Steps above may vary. Please refer to the specific product.
  • Keep the network connected when the Remote Control Service is running.