Voice Service Issues

When some Voice service will not function, this may help resolve the problem.

Problems

Possible Solutions

Alexa cannot be heard.

  • You can try to log into your Amazon account.
  • If you hear "I don't understand" from the voice recognition, please change account or log out of the account.
  • For more information about Alexa, please refer to Benefits of Smart TV >Using Voice Control > Alexa Setup in this manual.