Picture Issues

When the TV has picture problems, these steps may help resolve the problem.

Problem

Possible Solutions

No picture, or black and white picture.

  • Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
  • Check that the Color Saturation is set to 50 or higher.
  • Try different TV channels.

The picture is distorted.

  • The compression of video content may cause picture distortions, especially in fast-moving pictures from sports programmes and action movies.
  • If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction.
  • Mobile phones used close to the TV (within 1m) may cause noise on analogue and digital channels.

The picture is blurry or flickering, or cuts out momentarily.

  • > Settings > Picture > Sharpness. You can try to increase or decrease the Sharpness.
  • If you use an external antenna, check the direction, position and connection of the antenna.
  • Adjust the direction of your antenna, or reset or fine tune the channel.
The picture appears red, purple, pink and other colors.
  • > Settings > Picture > Calibration Settings > White Balance. You can try to increase or decrease the White Balance.
Picture distorted or appear wavy.
  • Some electrical appliances may affect the TV. If you turn off the appliance and the interference goes away, then move it further away from TV.
  • Insert the power plug of the TV into another power outlet.
Note:
  • If the problem persists, check the signal strength or refer to the external device’s user manual.