Apps

When some apps aren't playing, these steps help resolve the problem.

Problem

Possible Solutions

Youtube can't be played.

  • > Settings > Apps > Youtube > Force stop, then reopen to try.
  • You can try to reset to the factory settings.

Prime Video can't be played.

  • > Settings > Apps > Prime Video > Force stop, then reopen to try.
  • > Settings > Apps > Prime Video > Clear data, then reopen to try.
  • You can try to reset to the factory settings.